Many of the common questions that we are asked, along with their answers, are provided here.
Is INK & TONER USA a franchise?
No, INK & TONER USA is not a franchise. But we do get this question all the time, especially from people who visit our store.
We are looking for people interested in starting an exciting, growing business and would like to follow the non-franchise road that we took. Our program allows prospective business owners an alternative to the high initial and ongoing costs associated with a franchise operation.
Contact us in West Palm Beach for more information.
I need a new printer. What should I look for in order to save the most money?
Don’t look for the least expensive printer. Focus on the cost of supplies. Typically, you will spend many times the cost of the machine on the supplies that you will need to run it. We can help you to make your purchase decision by showing you how the machines you are considering compare in their supply costs.
Are some printers and copiers less expensive to use than others?
Yes. There is a wide variation in the cost per page for printing and copying. Some ink or toner cartridges offer much better value than others. If you are interested in understanding the cost effectiveness of your machines or are looking to buy a new machine, we can help by showing you the differences in the supply costs.
Are new ink cartridges filled completely?
Often, the answer is no. However, when we fill your cartridges, we always fill them to maximum capacity.
My printer manufacturer told me that my warranty will be void if I do not use their brand-name cartridges. Can they do that?
Absolutely not.
Consumers are sometimes told by OEM support and sales personnel that the use of remanufactured or compatible supplies may "void your warranty" or "violate the terms of a service contract". THIS IS NOT TRUE, AND IT MAY BE A VIOLATION OF FEDERAL TRADE LAWS IF ENFORCED BY THE MANUFACTURER.
According to Federal Law 93-637, January 4, 1975, Section 102, Part C (Sherman & Clayton Antitrust Acts), and Title 15 US Chapter 50, Section 2302, it is ILLEGAL for an equipment manufacturer to void a warranty due to the usage of a remanufactured or compatible imaging supply.
